Customer service is a very important tool for business growth. If you are serving your customers well, you can hope to grow much more because they will continue to give their business to you as well as refer you to other people. However I have noticed in my interaction with our customers as well as…
Recently my wife was diagnosed with a pretty serious ailment requiring a long and expensive treatment. We got wind of this during one of the master health check ups. Another close relative, whom we literally forced to undergo a health check up discovered major thyroid deficiency. This reminded me of the age-old maxim – “A…
We all have a conscience that is constantly talking to us. Whenever you are doing anything, a soft inner voice will tell you if it is OK to do this or not. Or may you should do it differently. When you start listening to this voice and responding, the voice grows louder. If you keep…
As an employer who regularly interviews people, I keep getting requests like these from students and job-seekers: “I will only get 10-15 minutes in the interview. How can I communicate my skills effectively within such a short time?” If you have ever asked this to anyone (or even yourself), read on… It is true that…
I was the keynote speaker at a national seminar on “HR practices in service oriented companies“, organised by Srusti Academy of Management at Bhubaneshwar. Here are the excerpts from my presentation. Students will find this particularly useful, though it should be quite valuable to budding entrepreneurs also. My presentation was not on the seminar topic…